Refund policy


Refund Policy

At Humaya Jewels (a brand of Fabthrive Tradecom LLP), we pack every order with care. If your item arrives damaged in transit, we’ll make it right.

What’s Eligible

  • Refunds are issued only if:

    • the product is damaged in transit, and

    • a same-product replacement is not available.

  • If the same product is in stock, we will process a replacement instead of a refund.

  • Claims must be raised within 48 hours of delivery.

  • Item must be unused, with original tags/labels and packaging intact.

Return/Refund Window

  • 7 days from the delivery date to complete the return once your claim is approved.

  • Claims raised after 48 hours of delivery may not be accepted.

How to Raise a Claim (Email-Only)

Send an email to humayajewels@gmail.com with the subject line:
Subject: Damage Claim – Order #

Include the following in your email:

  1. Order Details: Order number, full name, phone, delivery address.

  2. Proof: A mandatory 360° unboxing video clearly showing:

    • the unopened outer parcel,

    • unsealing/cutting open in a single take (no pauses/edits),

    • the inner packaging, product, and the visible damage.

  3. Photos: Clear close-ups of the damage, labels/tags, and the shipping label on the box.

  4. Preference: Replacement (if available) or refund (if same item is unavailable).

File tips: MP4/MOV preferred, max 100–200 MB per file (use Drive/Share link if larger); attach 2–5 photos (JPG/PNG).

We’ll acknowledge your email within 48–72 hours and guide you through next steps.

Reverse Pickup / Self-Ship

  • We’ll arrange reverse pickup from the original delivery address (where serviceable).

  • If reverse pickup isn’t available for your pincode, please self-ship via India Post/standard courier after our approval email.

    • We will reimburse up to ₹70 against valid courier receipt.

    • Any charges beyond ₹70 will be adjusted against the refund.

Inspection & Approval

  • Returned items are quality-checked at our warehouse.

  • Claims may be rejected if:

    • unboxing video is missing/edited/unclear,

    • packaging shows tampering, or

    • product is used/without tags/original packaging.

Refunds (Only if Replacement Unavailable)

  • Once approved:

    • Prepaid orders: refunded to the original payment method within 3–5 working days.

    • COD orders: refunded via bank transfer within up to 7 working days (we’ll request your bank details).

  • Non-refundable: COD fees and shipping charges (if any).

Exchanges

  • If the product is damaged in transit and same-product stock exists, we’ll ship a replacement.

  • If not available, you may select:

    • another product of equal value, or

    • a refund (per the rules above).

Additional Terms

  • Returns/exchanges are processed at the order level, not per item.

  • Combos, free gifts, clearance and promotional items aren’t eligible for return/exchange.

  • For mismatched return contents (missing items), we may deduct up to the MRP of the missing item(s) from the refund.

  • Please remain available for the reverse pickup; missed attempts can delay processing.

Data & Privacy

  • Your photos/videos are used only to verify the claim and for fraud prevention, per our Privacy Policy.

  • Do not include any sensitive personal content in your videos/photos.

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